Employees of Hard Rock Casino Punta Cana and the Hard Rock Punta Cana Resort, including employees and employees of vendors permanently assigned to work at the property and their immediate family members may not participate in any casino promotions or events at the Hard Rock Casino Punta Cana property.

Any Players' Club Card that has been mutilated, forged, misprinted, altered, tampered with, mechanically reproduced, is illegible, or has been obtained by any means other than pursuant to these rules is automatically void.

Casino Management will resolve any dispute or situation not covered by these rules and that decision will be final and binding on all participants.

Players' Club members that have been banned by the Hard Rock Casino Punta Cana or who have opted into the self exclusion program are prohibited from participating.

Casino Management reserves the right to inactivate accounts and/or purge points after 18 months of inactivity.

Casino management reserves the right to adjust any point balance resulting from malfunction, operator error and/or fraud.

Members may change their security PIN at any time at their discretion.

It is the member's responsibility to safeguard the security PIN associated to the account.Any play accumulated without the card properly inserted will not generate points. It is the member's responsibility to properly insert the Player's Club card in the card reader when engaged in play.Points are non-transferable except in the case of a deceased guest.You must play on your own Player's Club Card.Each account will be allowed a maximum of two cards per trip. Multiple cards will be issued to those cardholders wishing to play more than one machine.Fraudulent uses of the card including point chasing, card manipulation, team playing and any type of theft may result in the loss of membership and privileges.Membership in the Player's Club is a privilege granted by the Hard Rock Casino Punta Cana.Members are only permitted to hold one single person account.Approved identification is required to sign up for membership, to replace lost or stolen cards, to redeem points, to claim a prize, to obtain any information or make changes on the account, including changes to the security PIN code.We employ a program that encompasses staff training and public awareness about underage gambling and are committed to keeping minors off the casino floor. Unity by Hard Rock is free to all visitors 18 & older.

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